- How fast can I get my item?
We like your enthusiasm! Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep. Each product at Voondr.com has an estimated delivery time that you can find in the product description.
- What's your return policy?
We get it... impulse buys amiright? Bottom line, we want you to be 100% happy with your decision. After all, it's about building an awesome experience on the road and really, life is too short to not be happy. You have 30 days upon receipt to return unused items. If you need to return your items, shoot us an email at support@voondr.com and we will help you with those arrangements.
Once your return is received, we will send you an email to notify you that we have received your returned item and processed your refund.
A credit will automatically be applied to your credit card or original method of payment. Please be patient. It may take time before your bank posts your refund.
- Can I cancel my order?
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, we will help make arrangements for the item to be shipped back to Voondr.
- What happens if I receive the wrong item?
Mistakes happen. If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us at support@voondr.com, and we’ll give you a refund with return instructions.
- Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
